Akeeba Ticket System Pro 5.3.11

Bug fixes​

• [LOW] Backend tickets list shows wrong last reply username
• [MEDIUM] User Action Log records didn't show the ticket, post, and user correctly in some cases

Bug fixes​

• [HIGH] Autoclose fails with database error
• [LOW] Typo in MailTemplateHotFix
• [MEDIUM] Error in Canned replies administration using a search string

Miscellaneous changes​

• Make accurate PHP CLI path detection optional

New features​

• Accurate PHP CLI path in the Automation page
• Workaround for Joomla! 5.2 broken mail template layout
• You can now include the list of the ticket owner's user groups in manager emails

New features​

• Show time spent per post in the post header (front- and backend)
• Show time spent per ticket in the backend Tickets page

Bug fixes​

• [HIGH] Fatal error when changing the ticket state, or saving custom field values

Miscellaneous changes​

• Support for backend table column selection and row multiselect

Bug fixes
[HIGH] Joomla! 5 cannot load ticket's UCM record due to b/c break
[HIGH] Joomla! 5.1.3 and 4.4.7 broke frontend pagination
Miscellaneous changes
PHP 8.4 compatibility: MD5 and SHA-1 functions are deprecated
Support for Joomla! 5.1's createQuery method in the db object
Workaround for Joomla! 5.1 CSS in alert DIVs

New features​

• Improved support for Joomla! 5.1's backend colour schemes

Bug fixes​

• [HIGH] Error displaying tickets to logged-in users when using the MySQLi driver in Joomla!
• [LOW] Unintended dependency to Joomla's compatibility plugin due to XML form filtering

New features​

• Added more variables to the assigned ticket email
• Updated environment stats collection code

Bug fixes​

• [HIGH] ATS Show On plugin fails on Joomla! 4.4 and 5.0
• [HIGH] Mailfetch no longer works with Microsoft mail accounts
• [LOW] Typo in the default email content for edited tickets sent to the ticket owner

Bug fixes​

• [HIGH] Removing obsolete attachments did not delete any attachments

Miscellaneous changes​

• Improved display under Joomla 5's Dark Mode (backend only)

Bug fixes​

• [HIGH] Status filtering in the frontend no longer worked

What's new?​

Joomla! 5 support. We have addressed the backwards incompatible changes introduced in the week leading to the release of Joomla! 5.0-Beta1. Please note that Joomla! 5 is still in beta and should not be used on production sites.

New email templates for edited posts. In the past, the same email template as the new ticket or ticket reply was used when editing the post (depending on whether it was the first post of a ticket or not). Now you have a specific mail template for edited posts.

Mail fetch: recognise replies based on the existence of "Re:" or equivalent in the email subject. In the past, replies to tickets were recognised based on the existence of the "reply below this line" text, or a mail header. The former may be accidentally left out of the mail template, and the latter may be removed by some mail clients. ATS can now recognise ticket replies based on the subject line, as long as it contains a reply marker (e.g. “Re:”; this can be configured) and the ticket number in the format #1234 (a hash sign followed by the ticket number). The default reply marker list covers a multitude of languages, not just English.

Image and link URLs are converted to absolute, allowing them to work in the backend and over email. In the past, any image added to a ticket in the frontend would only be visible if you viewed the ticket in the frontend of the site. Viewing the ticket text in the notification email, or the backend would result in a broken image. We addressed this by automatically converting relative image paths inserted by Joomla!'s Media Manager into absolute paths.

Bug fixes and minor improvements. Please take a look at the CHANGELOG below.