Helpdesk Pro is a professional Joomla support tickets / helpdesk extension developed by Ossolution Team. Building on the top Joomla framework and Twitter Bootstrap, Helpdesk Pro not only provide you an easy to use, features rich support ticket system but also a nice, clean, modern interface to end-users.
1. Improve Tickets Searching
- Added two config options (which are off by default) to allow searching for tickets base on comments or custom fields: Enable Search On Comments and Enable Search On Custom Fields.
2. Improve Attachments Handling
Prevent submitting ticket/comment while attachments (in case it is large or there are multiple attachments) are still being uploaded. That's to make sure attachment for ticket/comments are not lost.
3. Added option to disable...
1. Added Internal Comments Support
2. Collected User IP
full changelog link in here
https://joomdonation.com/forum/helpdesk-pro/74216-helpdesk-pro-version-5-2-0-released.html
1. Compatible with Joomla 5.0
Joomla 5 is planned to be released in the next few days. We did final testing and make sure Helpdesk Pro compatible with Joomla 5.0 native (without requiring backward compatible plugin)
2. Improve Pre-defined Replies Integration
The pre-defined replies feature is now also working even if you enable HTML editor for submitting tickets/ adding comments.
3. Allow Translating Menu Item Types
The menu item types (which are being displayed...
1. Allow Deleting Attachments
This feature allows customers/staffs delete attachments uploaded by themself if needed. For admin and managers, they can delete attachments from the tickets which they are allowed to manage
2. Re-organize attachments
From this version, attachments will be re-organized into sub-folders. Each sub-folder stores attachments uploaded in the same months. This helps avoiding too many attachments store in same folder which could reach limit and impact...
1. Allow select hiding any columns on any list items screen
We integrated table columns script for all list views (like categories management, tickets management, custom fields management...). With this feature, you can choose to hide any fields from the screen.
2. Improve Pre-defined Replies Feature
Allow assign pre-defined reply to all or one of the specific category instead of all categories at the moment.
3. Implemented Email Logs
Allow you to turn on email...
1. Raise PHP and Joomla Version Requirement
- Minimum PHP version now is PHP 7.4.0
- Minimum Joomla version requirement is now 4.2.0 (better uses latest Joomla 4.4.x if you are using Joomla 4)
2. Code Clean Up
In earlier version of Helpdesk Pro, we have to maintain old code to support Joomla 3. From this version, we drop support for Joomla 3, so we spent time to clean up code to use latest Joomla API, remove the code which is needed to have the extension works well with...
no change log for this version on link
https://joomdonation.com/forum/helpdesk-pro.html
Today, we release new version 6.0.4 of Helpdesk Pro. This is just a maintenance release which we updated code of the extension to framework FileSystem package to replace CMS FileSystem Package (which was deprecated and will be removed in Joomla 6)
This is to make sure the extension will continue working well with the upcoming Joomla 6 release. Please update your site to this latest version of the extension.